Refund policy
On principle, we generally do not accept returns or exchanges solely for the convenience of the customer (ex. ordering the wrong size). Please keep this in mind before purchasing. However, we can accept returns and exchanges if the following terms and conditions are met.
Refund Policy
■Exchange at the customer's convenience (only if the size does not fit)
Customers are responsible for the shipping costs of entire exchange process; that includes the return of the product and shipping the exchanged product. Please send the item with prepaid shipping. If it is sent via cash on delivery (COD), we will charge that shipping fee later. Within 7 days after the item arrives, please contact us from the inquiry form to let us know that you'd to exchange it. Please be sure to include your name, order number, product number, size, and color, and attach the image of you wearing the item. Please ship with prepaid shipping within 5 days after you receive a reply from us. We may not be able to accept your request after the reception period. When the product arrives at our company, we will check the condition of the product and start the exchange procedure. At that point, we will inform you about the cost of exchange, including the shipping fee.
In addition, please note that we may not be able to accept exchanges if we determine that we cannot sell the product again due to the condition of the returned product.
《Precautions》
We do not accept exchange of products under the following conditions:
・ If we are not contacted via the inquiry form within 7 days after the item arrives.
・ Products with "Not eligible for exchange" on the sales page.
・ Special prices, discounted products due to campaigns, sale products, outlet products (excluding defective products)
・ Used products, or products that have been repaired, washed, or cleaned
・ If the product tag, label, or accessories are lost
・ If the returned product (including packages and accessories) is damaged, soiled, or lost. ・ When the package is opened for a product whose package is a part of the product
・ If the product has odors, stains, scratches, or wrinkles caused by the customer.
・ Products purchased at a physical store.
・ We do not accept exchanges for other products. If the replacement product is out of stock and cannot be prepared, we will simply refund the you for the cost of the item.
・The refund window does not apply for mail-order sales. Mail-order sales that allow customers to consider purchasing at their will are not covered. Please keep this in mind.
Available Period
If you contact us within 7 days after the item arrives, we can accept it. Please note that we will not be able to respond if more than 8 days have passed since the item arrived.
Return shipping fee
Shouldered by customer
Re-Shipping
Shouldered by customer
Remarks
We may not be able to accept exchanges, such as being unable to arrange the same product. In that case, please note that it will be refunded.
■ Refund due to product defects
We pay close attention to quality control, but in the unlikely event of damage or malfunction, we will replace or repair it within 7 days from the date of arrival. In addition, we will refund the price of the product you paid only for products that are difficult to replace or repair. If you wish to return or exchange the product, please send an email to "shop@monsterdrops.com" with a photo of the damaged or defective part. If any defects such as initial defects are confirmed, we will replace, repair or refund.
Refunds will be given if the following conditions are met:
Correspondence condition
Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email "shop@monsterdrops.com" within the response period.
Available period
Please contact us within 7 days after the item arrives. Please note that we will not be able to respond if more than 8 days have passed since the item arrived.
Refund amount
Full price of the product Return shipping fee Our burden (Please send to us by cash on delivery)
Re-shipping (retransmission of repaired / replaced products)
Our burden
Remarks
Please contact us by phone or email "shop@monsterdrops.com" to request a refund. We may not be able to accept exchanges, such as being unable to arrange the same product. In that case, please note that it will be refunded.
Refunds will be made in the same way as the customer paid.
■ Return address
Post code
7000976
Address
29-113 Tatsumi, Kita-ku, Okayama City, Okayama Prefecture
Telephone number
0862505515
Fax number
0862508868